1. Check and Clean Terms and Conditions
Services start at $140 per item for X Series products and $180 per item for GFX Camera System Products, plus tax and shipping.
Fujifilm’s Check and Clean service includes general operational check, sensor cleaning, and any appropriate firmware update. Internal inspection and maintenance is not provided with Check & Clean services. In the event that additional necessary parts or repairs are needed to complete this service, Fujifilm will contact you via email for authorizations to complete the service. Additional necessary parts or repairs will be provided / performed at Fujifilm’s standard pricing upon your authorization and at your expense unless in-warranty repair service is applicable and available.
Check and Clean Service is provided on a first-come, first-served basis. Same day service not available.
Check and Clean Service is not applicable to counterfeit or gray market products or to products diverted from international markets and not intended for resale within the U.S.
No accessories should be included. Fujifilm is not responsible for any SD card (or any images, video or other content which may be contained on it) or any accessory which may be provided with any camera or lens sent in, in any circumstance. All gear sent to Fujifilm must be properly packaged (along with completed registration form) so as to avoid damage during shipping. Fujifilm recommends that all shipments be tracked to confirm delivery. You assume all responsibility for gear shipped to Fujifilm including, without limitation, any liability for damage, theft or loss during shipping.
In no event will Fujifilm be responsible for any claims, damages, liabilities, costs or expenses whatsoever relating to an SD card or accessory sent in with a product for check and clean service.
2. Shipping
When using our online scheduling tool, you will be asked to pay for round-trip shipping and be provide with a shipping label to ship your items to Fujfilm. Please note that the shipping cost is calculated automatically and includes $100 of insurance for the items associated with the service request. Please affix your provided FedEx shipping label to your packaged products, take note of the tracking number, and deliver it to your nearest FedEx Shipment locations All products should be shipped to:FUJIFILM Camera Repair 1100 King Georges Post Rd. Edison, NJ 08837 844-372-7100
All products sent to Fujifilm (whether sent via a Fujifilm provided shipping label or otherwise) must be properly packaged so as to avoid damage during shipping. In addition, Fujifilm recommends that all shipments be tracked to confirm delivery. You assume all responsibility for products shipped to Fujifilm including, without limitation, any liability for damage, theft or loss during shipping, irrespective of whether a Fujifilm provided shipping label was provided.
A correct street address (no PO Boxes) within the continental United States or District of Columbia must be supplied for return shipment. All products will be returned signature required; it is your responsibility to have someone available to receive returned product. The carrier’s delivery, pick-up and return policies will apply.