You’re One Step Closer to Peace of Mind
As a valued member of the Fujifilm family, we’ve provided options to ensure your Fujifilm camera is ready for your creative adventure. With FUJIFILM Protection Plans, you’re covered with certified Fujifilm parts and service.
Purchasing Protection Plans
We’re changing the way we deliver FUJIFILM Protection Plans to make things simpler than ever. This means that, for a short time, you cannot purchase a new plan. If you have an existing Protection Plan, it’ll be honored as agreed at the time of purchase. Learn more below.
Photo © 2021 Ryan Tuttle
* Terms & Conditions apply
** All Fujifilm recommended services, such as Check & Clean, calibration, and diagnostics are included for the duration of your plan.
Protect and Protect Plus plans cover two-year or four-year terms.
Call 833-313-3331 to Submit a Claim
If you purchased a FUJIFILM Protection Plan, please call 833-313-3331 to begin the process of submitting a claim.
*Your product may be currently covered under Fujifilm’s manufacturer’s warranty. If your product is still protected under warranty, you can request service by calling 1-800-800-FUJI (3854).
Photo © 2024 Ryan Tuttle
Frequently Asked Questions
Protect and Protect Plus plans will be available for purchase again soon. Please stay tuned for more information.
If you purchased a FUJIFILM Protection Plan, please call 833-313-3331 to schedule your service.
You will receive an email from Fujifilm within 72 hours of purchasing a Protection Plan from a FUJIFILM Dealer inviting you to activate your plan. If you do not receive an activation email, please visit fujifilm-protect.registria.com/protect to register your product and activate your plan.
If you need to change your details on an existing and valid Protection Plan, please call 833-313-3331 to speak to the plan provider directly.
Claims are typically resolved within five days or less, not including time for logistics handling. If you experience a delay after your claim has been accepted and your product received, please contact FUJIFILM Customer Services at 1-800-800-FUJI (3854).
FUJIFILM Protection Plans entitle you to additional coverages beyond the manufacturer’s warranty. Protect extends the coverage period of the manufacturer’s warranty; Protect Plus adds additional entitlements including coverage for accidental damage from handling. In addition to coverage for a Failure, your Plan also provides coverage for:
• NO LEMON GUARANTEE: If your product has three (3) repairs under your contract for the same problem and a fourth (4th) is required for the same problem, we will replace Your Product with one of like kind and quality, but not necessarily same model per your plan’s terms and conditions.
Further, if you purchased Protect Plus then Your Contract provides the following additional coverage for:
• ACCIDENTAL DAMAGE FROM HANDLING (ADH): Your plan covers the labor and/or parts required to repair Your Product, or at our discretion, to replace your original product in lieu of repair in consideration of sudden and unforeseen ADH; such as damage resulting from dropping the Product or in association with screen breakage or liquid.
Protect Plus Coverage specific to Digital Imaging:
• PREVENTATIVE MAINTENANCE: You are entitled to an annual “Check & Clean” service including: 1) cleaning of external product, sensor, focusing screen/viewfinder, mirror box; 2) camera inspection and functional testing for exposure, focus, and shutter; 3) firmware upgrades; and, 4) minor repairs and adjustments (if needed).
• IMAGE RECOVERY: All cameras with an external memory card. We cannot guarantee we will be able to recover your content. We strongly recommend regularly backing up your photos to avoid potential loss of data.
No. There is no deductible required to obtain service on your product under these plans.
Any previously purchased Protection Plan will be honored through its agreed terms. You will have received an activation email at the time of purchase. Find key details there, or call 833-313-3331 to speak to the plan provider directly.
If you need to claim against an existing and valid Protection Plan, please call 833-313-3331 to speak to the plan provider directly.
For a short time, it’s not possible to renew your Protection Plan. Protect and Protect Plus plans will be available for purchase again soon. Please stay tuned for more information.