FUJIFILM Product Protection Frequently Asked Questions

PROTECT plans for eligible models must be purchased within 365 days of purchase of your eligible product.

PROTECT PLUS plans for eligible models must be purchased within 365 days of purchasing your product.

Plans are available on eligible products purchased as new or factory-refurbished from shopusa.fujifilm-x.com and manufactured for use in the United States, which, at the time of product purchase, included a Fujifilm manufacturers’ limited warranty valid in the United States providing minimum coverage of one year parts and labor on new products and no less than ninety days part and labor on factory-refurbished products.

Visit fujifilm-protect.registria.com/protect and click “Submit a Claim.”

You will receive an email from Fujifilm within 72 hours of purchasing a Protection Plan from a Fujifilm Dealer inviting you to activate your plan. If you do not receive an activation email, please visit fujifilm-protect.registria.com/protect to register your product and activate your plan

Please send an email with the order number and updated personal information to FujifilmProtect@photoregister.com

Our goal is to resolve claims within 5 days or less, not including time for logistics handling. If there is a delay for any reason, we will contact you with an update.

For general questions about the program, please visit fujifilm-protect.registria.com/protect or you can email us at FujifilmProtect@photoregister.com.

PROTECT plan coverage begins on the expiration of the manufacturer’s warranty for your product.

PROTECT PLUS coverage begins on the date of purchase of your service plan with the exception that coverage for Accidental Damage from Handling (ADH) has a 30 day waiting period after you purchase the plan, unless the service plan is purchased at the same time as the product.

Fujifilm Protection Plans entitle you to additional coverages beyond the manufacturer’s warranty. Protect extends the coverage period of the manufacturer’s warranty; Protect Plus adds additional entitlements including coverage for accidental damage from handling. In addition to coverage for a Failure, your Plan also provides coverage for:

• NO LEMON GUARANTEE: If your product has three (3) repairs under your contract for the same problem and a fourth (4th) is required for the same problem, we will replace Your Product with one of like kind and quality, but not necessarily same model per your plans terms and conditions.

Further, if you purchased PROTECT PLUS then Your Contract provides the following additional coverage for:

• ACCIDENTAL DAMAGE FROM HANDLING (ADH): Your plan covers the labor and/or parts required to repair Your Product, or at our discretion, to replace your original product in lieu of repair in consideration of sudden and unforeseen ADH; such as damage resulting from dropping the Product or in association with screen breakage or liquid.

PROTECT PLUS Coverage specific to Digital Imaging:

• PREVENTATIVE MAINTENANCE: You are entitled to an annual “Check and Clean” service including: 1) cleaning of external product, sensor, focusing screen/viewfinder, mirror box; 2) camera inspection and functional testing for exposure, focus, and shutter; 3) firmware upgrades; and, 4) minor repairs and adjustments (if needed).

• IMAGE RECOVERY: All cameras with an external memory card. We cannot guarantee we will be able to recover your content. We strongly recommend regularly backing up your photos to avoid potential loss of data

No. There is no Deductible required to obtain service on your product under these plans.

To transfer a plan to the gift recipient, please send an email with the order number and gift recipient name, address, phone number and email address to FujifilmProtect@photoregister.com.

Call (toll-free) 1-833-313-3331 to submit a claim. When submitting a claim, please be prepared with your device proof of purchase (i.e. a receipt or invoice) as well as proof of device damage.

We will notify you via email or text message when it is time to renew your plan. Please reference your order or activation confirmation email to check when your plan expires.

No. Currently Protection Plans are only available for purchase in the United States.